Rescue abandoned carts with EBT Outage Recovery
Jack Stewart
Head of Product
When the EBT network goes down, your customers can't check out. It’s a bad experience for them, and it results in lost revenue for you.
But what if there were a way to rescue some of those abandoned carts?
That's why we built EBT Outage Recovery. It's a first-of-its-kind feature that helps make EBT network outages less painful. It lets shoppers know what’s going on and helps them complete their checkout when the network is restored.
Understanding the problem
EBT network outages happen for a number of reasons.
Some outages are planned: state agencies and payment processors occasionally schedule updates in the evening or over the weekend. Others are unplanned: technical glitches and vendor issues can take the network online for minutes or hours.
You can’t control the outages or how long they last. But you can make it a better experience for your customers.
Think about it from your customer’s point of view. They don’t know there’s an outage; they just know their payment didn't go through. They may think their benefits have been stolen, or that the store’s EBT systems are unreliable. Under normal circumstances, they’ll abandon their carts, and many won't come back.
Whose fault is it? As a payment processor, Forage doesn’t control the EBT network. We’re impacted by outages, same as you. Historically, Forage has maintained 99.99% uptime, and you can always check our status page to determine whether we’re the source of the issue.
If you let your customers know what's going on, they won't need to turn to sites like Reddit for answers.
Rescue abandoned shopping carts
With EBT Network Updates, you can make these outages less painful. Every rescued cart is revenue that would otherwise have been lost.
If the EBT network is down when one of your customers tries to check out, Forage will automatically detect the outage and display a clear message letting them know what’s going on.
We’ll let them know that it’s not their fault—and not yours, either.
As a next step, the customer can opt into a text message that will alert them when the network is back online.
When they receive the text message, they’ll have an opportunity to return to their shopping cart so they can finish checking out.
Launch in a week or less
Shoppers who feel taken care of during an outage will come back. Shoppers who don’t will shop elsewhere—and, too often, they won’t return.
EBT Network Updates is now available to all Forage partners. Integration takes zero to a few hours of developer time, depending on your Forage integration, and our team will work with you to make sure the experience matches your brand and fits seamlessly into your checkout flow.
Want to see where network updates fit into your shopper journey? Reach out to your account manager for a walkthrough.
Rescue abandoned carts with EBT Outage Recovery
Jack Stewart
Head of Product
When the EBT network goes down, your customers can't check out. It’s a bad experience for them, and it results in lost revenue for you.
But what if there were a way to rescue some of those abandoned carts?
That's why we built EBT Outage Recovery. It's a first-of-its-kind feature that helps make EBT network outages less painful. It lets shoppers know what’s going on and helps them complete their checkout when the network is restored.
Understanding the problem
EBT network outages happen for a number of reasons.
Some outages are planned: state agencies and payment processors occasionally schedule updates in the evening or over the weekend. Others are unplanned: technical glitches and vendor issues can take the network online for minutes or hours.
You can’t control the outages or how long they last. But you can make it a better experience for your customers.
Think about it from your customer’s point of view. They don’t know there’s an outage; they just know their payment didn't go through. They may think their benefits have been stolen, or that the store’s EBT systems are unreliable. Under normal circumstances, they’ll abandon their carts, and many won't come back.
Whose fault is it? As a payment processor, Forage doesn’t control the EBT network. We’re impacted by outages, same as you. Historically, Forage has maintained 99.99% uptime, and you can always check our status page to determine whether we’re the source of the issue.
If you let your customers know what's going on, they won't need to turn to sites like Reddit for answers.
Rescue abandoned shopping carts
With EBT Network Updates, you can make these outages less painful. Every rescued cart is revenue that would otherwise have been lost.
If the EBT network is down when one of your customers tries to check out, Forage will automatically detect the outage and display a clear message letting them know what’s going on.
We’ll let them know that it’s not their fault—and not yours, either.
As a next step, the customer can opt into a text message that will alert them when the network is back online.
When they receive the text message, they’ll have an opportunity to return to their shopping cart so they can finish checking out.
Launch in a week or less
Shoppers who feel taken care of during an outage will come back. Shoppers who don’t will shop elsewhere—and, too often, they won’t return.
EBT Network Updates is now available to all Forage partners. Integration takes zero to a few hours of developer time, depending on your Forage integration, and our team will work with you to make sure the experience matches your brand and fits seamlessly into your checkout flow.
Want to see where network updates fit into your shopper journey? Reach out to your account manager for a walkthrough.
Rescue abandoned carts with EBT Outage Recovery
Jack Stewart
Head of Product
When the EBT network goes down, your customers can't check out. It’s a bad experience for them, and it results in lost revenue for you.
But what if there were a way to rescue some of those abandoned carts?
That's why we built EBT Outage Recovery. It's a first-of-its-kind feature that helps make EBT network outages less painful. It lets shoppers know what’s going on and helps them complete their checkout when the network is restored.
Understanding the problem
EBT network outages happen for a number of reasons.
Some outages are planned: state agencies and payment processors occasionally schedule updates in the evening or over the weekend. Others are unplanned: technical glitches and vendor issues can take the network online for minutes or hours.
You can’t control the outages or how long they last. But you can make it a better experience for your customers.
Think about it from your customer’s point of view. They don’t know there’s an outage; they just know their payment didn't go through. They may think their benefits have been stolen, or that the store’s EBT systems are unreliable. Under normal circumstances, they’ll abandon their carts, and many won't come back.
Whose fault is it? As a payment processor, Forage doesn’t control the EBT network. We’re impacted by outages, same as you. Historically, Forage has maintained 99.99% uptime, and you can always check our status page to determine whether we’re the source of the issue.
If you let your customers know what's going on, they won't need to turn to sites like Reddit for answers.
Rescue abandoned shopping carts
With EBT Network Updates, you can make these outages less painful. Every rescued cart is revenue that would otherwise have been lost.
If the EBT network is down when one of your customers tries to check out, Forage will automatically detect the outage and display a clear message letting them know what’s going on.
We’ll let them know that it’s not their fault—and not yours, either.
As a next step, the customer can opt into a text message that will alert them when the network is back online.
When they receive the text message, they’ll have an opportunity to return to their shopping cart so they can finish checking out.
Launch in a week or less
Shoppers who feel taken care of during an outage will come back. Shoppers who don’t will shop elsewhere—and, too often, they won’t return.
EBT Network Updates is now available to all Forage partners. Integration takes zero to a few hours of developer time, depending on your Forage integration, and our team will work with you to make sure the experience matches your brand and fits seamlessly into your checkout flow.
Want to see where network updates fit into your shopper journey? Reach out to your account manager for a walkthrough.
Rescue abandoned carts with EBT Outage Recovery
Jack Stewart
Head of Product
When the EBT network goes down, your customers can't check out. It’s a bad experience for them, and it results in lost revenue for you.
But what if there were a way to rescue some of those abandoned carts?
That's why we built EBT Outage Recovery. It's a first-of-its-kind feature that helps make EBT network outages less painful. It lets shoppers know what’s going on and helps them complete their checkout when the network is restored.
Understanding the problem
EBT network outages happen for a number of reasons.
Some outages are planned: state agencies and payment processors occasionally schedule updates in the evening or over the weekend. Others are unplanned: technical glitches and vendor issues can take the network online for minutes or hours.
You can’t control the outages or how long they last. But you can make it a better experience for your customers.
Think about it from your customer’s point of view. They don’t know there’s an outage; they just know their payment didn't go through. They may think their benefits have been stolen, or that the store’s EBT systems are unreliable. Under normal circumstances, they’ll abandon their carts, and many won't come back.
Whose fault is it? As a payment processor, Forage doesn’t control the EBT network. We’re impacted by outages, same as you. Historically, Forage has maintained 99.99% uptime, and you can always check our status page to determine whether we’re the source of the issue.
If you let your customers know what's going on, they won't need to turn to sites like Reddit for answers.
Rescue abandoned shopping carts
With EBT Network Updates, you can make these outages less painful. Every rescued cart is revenue that would otherwise have been lost.
If the EBT network is down when one of your customers tries to check out, Forage will automatically detect the outage and display a clear message letting them know what’s going on.
We’ll let them know that it’s not their fault—and not yours, either.
As a next step, the customer can opt into a text message that will alert them when the network is back online.
When they receive the text message, they’ll have an opportunity to return to their shopping cart so they can finish checking out.
Launch in a week or less
Shoppers who feel taken care of during an outage will come back. Shoppers who don’t will shop elsewhere—and, too often, they won’t return.
EBT Network Updates is now available to all Forage partners. Integration takes zero to a few hours of developer time, depending on your Forage integration, and our team will work with you to make sure the experience matches your brand and fits seamlessly into your checkout flow.
Want to see where network updates fit into your shopper journey? Reach out to your account manager for a walkthrough.
Rescue abandoned carts with EBT Outage Recovery
Jack Stewart
Head of Product
When the EBT network goes down, your customers can't check out. It’s a bad experience for them, and it results in lost revenue for you.
But what if there were a way to rescue some of those abandoned carts?
That's why we built EBT Outage Recovery. It's a first-of-its-kind feature that helps make EBT network outages less painful. It lets shoppers know what’s going on and helps them complete their checkout when the network is restored.
Understanding the problem
EBT network outages happen for a number of reasons.
Some outages are planned: state agencies and payment processors occasionally schedule updates in the evening or over the weekend. Others are unplanned: technical glitches and vendor issues can take the network online for minutes or hours.
You can’t control the outages or how long they last. But you can make it a better experience for your customers.
Think about it from your customer’s point of view. They don’t know there’s an outage; they just know their payment didn't go through. They may think their benefits have been stolen, or that the store’s EBT systems are unreliable. Under normal circumstances, they’ll abandon their carts, and many won't come back.
Whose fault is it? As a payment processor, Forage doesn’t control the EBT network. We’re impacted by outages, same as you. Historically, Forage has maintained 99.99% uptime, and you can always check our status page to determine whether we’re the source of the issue.
If you let your customers know what's going on, they won't need to turn to sites like Reddit for answers.
Rescue abandoned shopping carts
With EBT Network Updates, you can make these outages less painful. Every rescued cart is revenue that would otherwise have been lost.
If the EBT network is down when one of your customers tries to check out, Forage will automatically detect the outage and display a clear message letting them know what’s going on.
We’ll let them know that it’s not their fault—and not yours, either.
As a next step, the customer can opt into a text message that will alert them when the network is back online.
When they receive the text message, they’ll have an opportunity to return to their shopping cart so they can finish checking out.
Launch in a week or less
Shoppers who feel taken care of during an outage will come back. Shoppers who don’t will shop elsewhere—and, too often, they won’t return.
EBT Network Updates is now available to all Forage partners. Integration takes zero to a few hours of developer time, depending on your Forage integration, and our team will work with you to make sure the experience matches your brand and fits seamlessly into your checkout flow.
Want to see where network updates fit into your shopper journey? Reach out to your account manager for a walkthrough.
Rescue abandoned carts with EBT Outage Recovery
Jack Stewart
Head of Product
When the EBT network goes down, your customers can't check out. It’s a bad experience for them, and it results in lost revenue for you.
But what if there were a way to rescue some of those abandoned carts?
That's why we built EBT Outage Recovery. It's a first-of-its-kind feature that helps make EBT network outages less painful. It lets shoppers know what’s going on and helps them complete their checkout when the network is restored.
Understanding the problem
EBT network outages happen for a number of reasons.
Some outages are planned: state agencies and payment processors occasionally schedule updates in the evening or over the weekend. Others are unplanned: technical glitches and vendor issues can take the network online for minutes or hours.
You can’t control the outages or how long they last. But you can make it a better experience for your customers.
Think about it from your customer’s point of view. They don’t know there’s an outage; they just know their payment didn't go through. They may think their benefits have been stolen, or that the store’s EBT systems are unreliable. Under normal circumstances, they’ll abandon their carts, and many won't come back.
Whose fault is it? As a payment processor, Forage doesn’t control the EBT network. We’re impacted by outages, same as you. Historically, Forage has maintained 99.99% uptime, and you can always check our status page to determine whether we’re the source of the issue.
If you let your customers know what's going on, they won't need to turn to sites like Reddit for answers.
Rescue abandoned shopping carts
With EBT Network Updates, you can make these outages less painful. Every rescued cart is revenue that would otherwise have been lost.
If the EBT network is down when one of your customers tries to check out, Forage will automatically detect the outage and display a clear message letting them know what’s going on.
We’ll let them know that it’s not their fault—and not yours, either.
As a next step, the customer can opt into a text message that will alert them when the network is back online.
When they receive the text message, they’ll have an opportunity to return to their shopping cart so they can finish checking out.
Launch in a week or less
Shoppers who feel taken care of during an outage will come back. Shoppers who don’t will shop elsewhere—and, too often, they won’t return.
EBT Network Updates is now available to all Forage partners. Integration takes zero to a few hours of developer time, depending on your Forage integration, and our team will work with you to make sure the experience matches your brand and fits seamlessly into your checkout flow.
Want to see where network updates fit into your shopper journey? Reach out to your account manager for a walkthrough.
Rescue abandoned carts with EBT Outage Recovery
Jack Stewart
Head of Product
When the EBT network goes down, your customers can't check out. It’s a bad experience for them, and it results in lost revenue for you.
But what if there were a way to rescue some of those abandoned carts?
That's why we built EBT Outage Recovery. It's a first-of-its-kind feature that helps make EBT network outages less painful. It lets shoppers know what’s going on and helps them complete their checkout when the network is restored.
Understanding the problem
EBT network outages happen for a number of reasons.
Some outages are planned: state agencies and payment processors occasionally schedule updates in the evening or over the weekend. Others are unplanned: technical glitches and vendor issues can take the network online for minutes or hours.
You can’t control the outages or how long they last. But you can make it a better experience for your customers.
Think about it from your customer’s point of view. They don’t know there’s an outage; they just know their payment didn't go through. They may think their benefits have been stolen, or that the store’s EBT systems are unreliable. Under normal circumstances, they’ll abandon their carts, and many won't come back.
Whose fault is it? As a payment processor, Forage doesn’t control the EBT network. We’re impacted by outages, same as you. Historically, Forage has maintained 99.99% uptime, and you can always check our status page to determine whether we’re the source of the issue.
If you let your customers know what's going on, they won't need to turn to sites like Reddit for answers.
Rescue abandoned shopping carts
With EBT Network Updates, you can make these outages less painful. Every rescued cart is revenue that would otherwise have been lost.
If the EBT network is down when one of your customers tries to check out, Forage will automatically detect the outage and display a clear message letting them know what’s going on.
We’ll let them know that it’s not their fault—and not yours, either.
As a next step, the customer can opt into a text message that will alert them when the network is back online.
When they receive the text message, they’ll have an opportunity to return to their shopping cart so they can finish checking out.
Launch in a week or less
Shoppers who feel taken care of during an outage will come back. Shoppers who don’t will shop elsewhere—and, too often, they won’t return.
EBT Network Updates is now available to all Forage partners. Integration takes zero to a few hours of developer time, depending on your Forage integration, and our team will work with you to make sure the experience matches your brand and fits seamlessly into your checkout flow.
Want to see where network updates fit into your shopper journey? Reach out to your account manager for a walkthrough.
Begin accepting SNAP EBT and EBT Cash
Learn how Forage unlocks new revenue streams for merchants of all shapes and sizes.
Begin accepting SNAP EBT and EBT Cash
Learn how Forage unlocks new revenue streams for merchants of all shapes and sizes.
Begin accepting SNAP EBT and EBT Cash
Learn how Forage unlocks new revenue streams for merchants of all shapes and sizes.
Begin accepting SNAP EBT and EBT Cash
Learn how Forage unlocks new revenue streams for merchants of all shapes and sizes.
Begin accepting SNAP EBT and EBT Cash
Learn how Forage unlocks new revenue streams for merchants of all shapes and sizes.
Begin accepting SNAP EBT and EBT Cash
Learn how Forage unlocks new revenue streams for merchants of all shapes and sizes.
Begin accepting SNAP EBT and EBT Cash
Learn how Forage unlocks new revenue streams for merchants of all shapes and sizes.
Forage is equal opportunity. ©️ 2026 Forage Technology Corporation, Inc.
Forage is equal opportunity. ©️ 2026 Forage Technology Corporation, Inc.
Forage is equal opportunity. ©️ 2026 Forage Technology Corporation, Inc.
Forage is equal opportunity. ©️ 2026 Forage Technology Corporation, Inc.
Forage is equal opportunity. ©️ 2026 Forage Technology Corporation, Inc.
Forage is equal opportunity. ©️ 2026 Forage Technology Corporation, Inc.
Forage is equal opportunity. ©️ 2026 Forage Technology Corporation, Inc.