• If you use your Mississippi SNAP EBT card to buy groceries online, there’s an important change that can cause a “declined” message at checkout.

  
  

• Beginning Thursday, June 11 2026, Mississippi automatically blocks online transactions and out-of-state transactions for MS EBT cardholders.  

  
  

• But, you can unblock your card in a few minutes using ConnectEBT (app, website, or phone).

Forage can’t change the setting for you, but we can help you fix your settings so everything works as planned.

The 30‑second fix: Unlock your card before you shop online

To allow online purchases, you’ll want to unlock your card as this removes the online block so you can check out normally.

Option 1 (easiest): Unlock online purchases on the ConnectEBT website

1. Go to ConnectEBT and log in with your User ID and Password

   • No account yet? Click Register Now

2. On the home screen, click the Card tab

3. From the Card menu, choose Lock/Unlock Card

4. Select Unlock My Card

5. Choose auto re-lock if you want, then click Submit

Option 2: Unlock by phone (no app needed)

Call the EBT Cardholder Assistance line at 866-512-5087 and use the automated prompts to unlock your card. 

If your online checkout is still declining

Try this quick checklist:

• Step 1: Confirm your card is set to Unlock My Card (in the app/website)

• Step 2: Try checkout again

• Step 3: If it still fails, call 866-512-5087  and unlock by phone

• Step 4: If your order is scheduled for pickup/delivery later, keep your card unlocked until it’s completed (or extend the auto re-lock window)
  
  

A quick safety reminder

• Forage, your retailer, and the state will never ask for your PIN by text.

• Only use the official ConnectEBT app/website or the official customer service number to manage your card settings.

• If you think your card info has been stolen, lock it and contact customer service right away.