If you’re having trouble redeeming your cash back, the issue is usually easy to resolve. This article walks through how redemption works in Forage and what to do if something doesn’t look right.

How cash back redemption works

To redeem your cash back in Forage:

1. Open the Activity tab

2. Tap Redeem

3. Follow the instructions

4. You’ll receive a text message with a link to claim your prepaid Visa card

The text message is sent to the phone number linked to your Forage account.

Common issues and how to fix them

You didn’t receive the text message

After you tap Redeem, the claim link is sent by text message. If you don’t see it, first check that:

• Your phone has service

• You’re checking the correct phone number

• The message didn’t land in spam or filtered messages

If the text still doesn’t arrive, contact Forage Support from the app and let us know you didn’t receive your redemption text. We’ll help you get it sorted.

Your phone number needs to be updated

Redemption texts are sent to the phone number on file. If that number is no longer correct, you’ll need to update it before you can claim your cash back.

You can find step-by-step instructions in our post on how to change your phone number in Forage.

You hit the daily redemption limit

Cash back redemptions are limited to $20 per day.

If you've redeemed $20 in a single day, you won’t be able to complete another redemption until the next calendar day.

Where to check your redemption status

The Activity tab is the best place to confirm what’s happening. You can see:

• Whether a redemption was started

• Whether it was successful

• Your remaining cash back balance

If something failed or didn’t complete, that’s where it will show up first.

Still need help?

If you’ve checked the Activity tab and something still doesn’t look right, contact Forage Support from the app. Tell us:

• When you redeemed

• How much you redeemed

• Whether you received a text message

• The phone number linked to your account

We’ll help you take the next step.