Note: Forage does not manage or issue SNAP benefits. We connect securely to your state's EBT system so you can check your balance and earn cash back on groceries, but your state controls when benefits are added and how much you receive.

If the balance you see in Forage doesn't match what you expected, there are a few common reasons.

Common reasons your balance looks wrong

Your balance hasn't been updated in Forage

For security reasons, Forage doesn't automatically update your balance in the background. Your balance only updates each time you enter your EBT PIN.

What to do:

1. Open Forage

2. Tap Update

3. Enter your EBT PIN

This pulls the most recent balance directly from your state.

Benefits haven't been redeposited yet

Most states release benefits on a schedule throughout the month, not all at once.

What to do:

Check your state’s SNAP deposit schedule to confirm your deposit date.

Paperwork or recertification is missing

If the state is waiting on a form or recertification, benefits may be paused until it’s completed.

What to do:

Log into your state benefits portal and look for notices or document requests.

Ways to check your balance

Use the Forage app

Tap Update balance and enter your EBT PIN to see the latest balance available from your state.

Call the number on the back of your EBT card

These call centers are available 24/7 in most states. You’ll need the phone number for your state, your card number, and your PIN.

Use your state's official EBT app

Each state offers an official EBT app that shows your SNAP and EBT Cash balances, recent transactions, and deposit history.

If your balance is still wrong

If your deposit day has passed and your balance hasn't updated, contact your state or county office. Have your name, case ID, and the month you’re missing benefits ready.

Still need help?

If you’ve tried the steps above and your balance still looks wrong in the Forage app, contact Forage Support from the app and tell us what you’re seeing and which state you’re in. We’ll help you take the next step.